Policies

Payment, Refund & Reissue

Document ID No.:
ATP0009
Authorised by:
Wayne Tonner - Chief Executive Officer
Last Reviewed:
April 10, 2018

Policy Statement

This is the standard payment and refund policy.

Procedure

Deposit - A non-refundable 10% deposit accompanying the completed Enrolment Form must be paid to Asset Training in advance of the student beginning the course.

Balance of Payment - The balance of monies owing must be paid by either Cash, Business Cheque, Credit Card or Electronic Funds Transfer (EFT) on the day of the course. If EFT is the preferred method of payment a receipt of payment is required by Asset Training as proof of payment.

Course Cancellation

Asset Training retains the right to cancel any training course at its sole discretion.

Refund Policy

A refund will be provided under the following circumstances;

  • Where an overpayment of a fee has occurred.
  • The course has been postponed or cancelled by Asset Training.
  • The student provides notification of their intention to withdraw (7) days prior to course commencement.

All refund requests must be made in writing and addressed to info@assettraining.com.au

Course Manuals

The Course Fee covers all manuals.

Please note:Asset Training retains all assessments submitted by students. Therefore, if students have submitted their answers in the Workbooks provided they will need to return their Workbooks containing the completed assessment to the trainer for record keeping purposes at the end of the Course.

Additional Fees

Document Reissue Fee - A Document/Card Reissue fee will apply in the event that a student requests the reissue of a Certificate, Competency Transcript, or Statement of Attainment issued by Asset Training that they had previously received. The Reissue Fee is $20.00

Responsibility

It shall be the responsibility of the Chief Executive Officer to ensure that the requirements of this policy are complied with. The CEO is to ensure this policy continues to comply with relevant state or federal legislation and shall review this policy on a regular basis.